Property (mis)Management - Part II

I had planned on heading down to their local office to ask if there was anyone willing to not ignore me.

I found two addresses online, so I decided to call them. Again. At 866-472-2573, and see which office was the right one.

I get Christina on the phone and briefly outline my issue. She thinks it's best that I talk to Marla at the Colorado office, and transfers me to a generic voicemail line. Where I can't leave a voicemail, not that they'd return this one any better than the previous one.

I call back, get Christina back on the phone and explain that this sort of run-around isn't acceptable, and could I please have the address for the local office (me: "is it the Colorado Blvd address, or the Cherry Creek Dr. one?") to which she answers "I'm sorry, I don't know that".

I ask her "well, can you find out" and THEN she says "I can't give out that information".

So which one was the lie?  I'm less and less impressed with how this operation works.

She does call the Colorado office and then puts me through to Chuck.  I explain my ordeal to him and ask what I can do now, since nobody has been particularly interested in helping me this far.

As I get more information from Chuck, I come to find out that Marla lied to me and I *do* need an ARC request for for *any* changes I make to the exterior of my property.  Had this been explained to me from the get-go, I wouldn't be upset and I wouldn't have any fines.

Chuck also tells me that once I submit my request (which I have to do post-haste) and it gets approved, then he can void my fines for me.

I would expect nothing less because I got the fines based on their lie, and if I hadn't been lied to, then I would've followed the rules and we wouldn't be here now.

What I didn't really get explained to me was the relationship of notices and fines.  If I am in violation of article X, section 7 (upkeep: replace dead grass and trees), do I then need to wait for a notice of it before I fix it, and then submit an ARC request and THEN fix it upon approval?

It seems a little strange to go about it that way - the dead grass and tree could be there for months for all this to happen, all to the detriment of the neighborhood.

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