Excel 2013 (Office Products) can’t open files on network share

By | December 16, 2016

Symptom:

Opening Word or Excel documents on a network share opens a New Document window and not the selected file.

 

Cause:

Corrupt Office profile folder.

 

Resolution:
Log in as Administrator, rename (or delete) the profile folder.

C:\Users\%username%\AppData\Local\Microsoft\Office

MSOffice Profile FolderI renamed mine to OLD-Office so I could rename it back if I caused serious issues.

Reboot, log in as your regular user and open the document from the network location.

You might get a notification that the profile is corrupt (I didn’t), which is merely a notification. It will rebuild it and open the document.

 

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