HP Printer driver fails install due to USB Software Support

By | February 10, 2017


USB driver has failed


While installing a USB connected printer, the driver stops with the following error;

This computer does not have the necessary USB software support to allow completion of a USB installation.



For whatever reason, the USBReady.exe file can’t properly perform a USB detection.



Go into the temp directory where the driver is unpacked and rename/delete the USBReady.exe file, then re-run the setup.
The temp directory is generally located in C:\users\UserName\AppData\Local\Temp\ and then the HP unpacked files are typically in a directory starting with “7z…”.  Go into that directory, then the SETUP directory and delete/rename the USBready.exe file.
Now go back/up one folder and run the Setup.exe file to restart the setup.  Now the setup program won’t give you this error anymore.

Rename or delete USBReady.exe

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